Returns & Exchanges Policy
That you have ordered a quality product that you will love. If you are not 100% satisfied with your purchase, we are happy to refund you.
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- All items over AUD$35
- Exchange on sale items incurs a $9.50 re-shipping fee
- 30 days from order date
- Unworn and unwashed
- Folded in it’s original packaging
- All tags attached to the garment(s)
4-Step Returns Checklist
- Fold garment with tags intact, place in the original polybag & seal well.
- Complete the Returns Form that came with your order with all details filled in.
- Include the packing slip that you received with your parcel.
- Use original postage bag and send to the address indicated in the Returns Form.
We will credit your original method of payment, excluding postage fee (unless goods are faulty or not as ordered) within 30 days or exchange for another item for you. Our customer support team will be in touch with you when our warehouse receipts in your return.
We strive to deliver quality products at all times, but occasionally a garment may slip through our QC procedures. In the event that this does happen, we greatly apologise & endeavour to rectify the situation quickly for you. If you have received a faulty item, please email your invoice to use with a photo of the item / flaw to:
We will assess & resolve this issue as soon as possible.
* Refunds are not given for garments that are damaged due to care instructions not being followed.
Please contact our customer service team at: firstname.lastname@example.org