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AustraliaĀ
Free Shipping
Order byĀ 14:30 AEST for same day dispatch
~ Orders over AUD$100Ā
~ 2-7 business days depending on location
~ Shipping from Queensland - within Australia
AU Shipping lead time > GUIDELINES
Standard Shipping
Order byĀ 14:30 AEST for same day dispatch
~$10 for orders below $100
~ 2-7 business days depending on location
~ Shipping from Queensland - within Australia
AU Shipping lead time > GUIDELINES
Express Shipping
Order byĀ 14:30 AEST for same day dispatch
~ $5 for all orders - Mother's Day Offer - ends 3pm Friday the 10th May
~ Express Shipping is only valid on Express Post postcodes
~ 1-2 days delivery (Next day is not guaranteed)
~ Shipping from QueenslandĀ - within Australia
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International
Shipping is calculated by weight for your country. Simply enter your order & address details & it will be calculate at the checkout.Ā
We ship from Queensland, Australia
Please note that taxes and duties are the responsibility of the customer.
Returns & Exchanges Policy
DeshabillĆ© Guaranteeās...
That you have ordered a quality product that you will love. If you are not 100% satisfied with your purchase, we are happy to refund you. For any queries on returns and exchanges, please contact our helpful customer service team on: care@deshabille.com.au
Exchanges
If you would like to exchange your items, please e-mail us on: care@deshabille.com.au and let us know what you would like to exchange for so we can hold the items for you. Please includeĀ the return/exchangeĀ form when you return the original item/s and note return code E below. A credit note will be issued for all exchanges. You can simply repurchase the item you want on our website with the credit code we provide you.
Do you love your order?
Leave a review on ourĀ Facebook pageĀ & we will give you a $25 voucher to spend on your next order!Ā
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Returns Policy
- We accept returns on all items that are over AUD$35.
- Goods must be returned unworn & unwashed within 30 days of your order date. Exceptions can be made for international & country locations, please contact us if this applies to you.
- Goods must be returned folded in itās original packaging
- All tags must still be attached to the garment(s).
- We will credit your original method of payment, excluding postage fee (unless goods are faulty or not as ordered) within 14 days.
- All exchanges & returns incur a $10 return postage fee.
4-Step Returns Checklist
- Fold garment with tags intact, place in the original polybag & seal well.
- Complete this return form with all details filled in & put in the parcel.
- Contact us on care@deshabille.com.au for a pre paid returns postage label - Australian orders $10. International - an unpaid label will be provided.
- When we receive your returned item we will notify you & process your credit or refund within 7 days.
More Information
We will credit your original method of payment, excluding postage fee (if paid - unless goods are faulty or not as ordered) within 30 days or issue a credit note. Our customer support team will be in touch with you when our warehouse receives your return.
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Faulty Items
We strive to deliver high quality products at all times, but occasionally a garment may slip through our QC procedures. In the event that this does happen, we apologise & will rectify the situation quickly for you. If you have received a faulty item - please forward your invoice e-mail to us with a photo of the item / flaw to: care@deshabille.com.au
We will assess & resolve this issue as soon as possible.
* Refunds are not given for garments that are damaged due to care instructions not being followed.
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Other Queries?
Please contact our customer service team at:Ā care@deshabille.com.au