Copy of Shipping & Returns

Shipping

See below for information about the delivery options in your country

Australia

FREE Shipping - Orders over AUD$100

Standard Shipping AU$10 ~ Orders Under $100 

 

Free Shipping

Order by 14:30 AEST for same day dispatch

~ Orders over AUD$100 
~ 2-7 business days depending on location
~ Shipping from Queensland - within Australia

AU Shipping lead time > GUIDELINES

Standard Shipping

Order by 14:30 AEST for same day dispatch

~ 2-7 business days depending on location
~ Shipping from Queensland - within Australia

AU Shipping lead time > GUIDELINES

Express Shipping

Order by 14:30 AEST for same day dispatch

~ Express Shipping is (not guaranteed) next day delivery
~ Shipping from Queensland - within Australia
~ Please check destination post code is on Aust Post's Express post code list:

AU Shipping lead time > GUIDELINES

International

Shipping is calculated by weight for your country. Simply enter your order & address details & it will be calculate at the checkout. 
We ship from Queensland, Australia

Please note that taxes and duties are the responsibility of the customer.

Returns & Exchanges Policy

Deshabillé Guarantees that you have ordered a quality product that you will love. If you are not 100% satisfied with your purchase, we are happy to refund you.

Do you love your order?

Leave a review on our Facebook page & we will give you a $25 voucher to spend on your next order! 

 

Returns Policy

  • All items over AUD$35
  • Exchange on sale items incurs a $10.90 re-shipping fee
  • 30 days from order date
  • Unworn and unwashed
  • Folded in it’s original packaging
  • All tags attached to the garment(s)

4-Step Returns Checklist

  • Fold garment with tags intact, place in the original polybag & seal well.
  • Complete the Returns Form that came with your order with all details filled in.
  • Include the packing slip that you received with your parcel.
  • Use original postage bag and send to the address indicated in the Returns Form.

More Information

We will credit your original method of payment, excluding postage fee (unless goods are faulty or not as ordered) within 30 days or exchange for another item for you. Our customer support team will be in touch with you when our warehouse receipts in your return.

 

Faulty Items

We strive to deliver quality products at all times, but occasionally a garment may slip through our QC procedures. In the event that this does happen, we greatly apologise & endeavour to rectify the situation quickly for you.

If you have received a faulty item, please email your invoice to use with a photo of the item / flaw to:

care@deshabille.com.au

We will assess & resolve this issue as soon as possible.

* Refunds are not given for garments that are damaged due to care instructions not being followed.

 

Other Queries?

Please contact our customer service team at: care@deshabille.com.au